AFSMI Inquiry Services: A Valuable New Resource for AFSMI Corporate Members

Date: July 23rd, 2008
Time: 8am PDT/11am EDT

Presented By
Bill Rose, VP of Research, AFSMI

You spoke, we listened! If you haven’t heard the news already, AFSMI has a New Inquiry Service available to all corporate members. We are delighted to add this new program to our resource offering based on member feedback. To provide you with all the details, Bill Rose, VP Research at AFSM International will hold a webcast on July 23, 2008 at 8:00am (PST) to outline the program benefits, discuss how you can best use this valuable new resource with your operational and technology issues and of course address any questions you have about the program.

Operational inquiry examples:

• What are some best practices for lowering agent turnover?
• What metrics should I be looking at to improve support representative effectiveness?

Technology inquiry examples:

• What are the top products to solve my knowledgebase, self-service, etc., problem?
• What are best practices for implementing Web chat, email response, forums, etc.?

To register for this webcast simply fill in the fields below. You will need to create a new password. Please keep track of the password as you will need it to logon the day of the event.

[Click Here if you have previously registered for this webcast!]

Name
Email
Password
Title
Company Name
Address 1
Address 2
City
State
Zip
Country
Direct Phone
Number of Employees
Schedule	7/23/2008 8:00:00 AM